Privacy Policy for iGem Consulting
We are staunchly committed to protecting and meticulously safeguarding all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for maintaining comprehensive oversight of how your personal information is collected, used, and protected throughout our systems.
We may process usage data (“usage data”), which comprehensively includes browser type, operating system, page views, navigation paths, timing and duration of visits, click patterns, scroll depth, interaction metrics, and device information. This information is collected through automated tracking technologies, server logs, and user interaction monitoring and may include preferred language settings, time zone configurations, and session identifiers. The source of this data is our analytics tracking system, user devices, and server infrastructure. We process this information for several important purposes, including improving website performance, optimizing user experience, analyzing traffic patterns, and identifying potential technical issues, which enables us to enhance site functionality, personalize content delivery, and maintain system security. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
We may process account data (“account data”), which comprehensively includes name, email address, telephone number, business affiliation, job title, billing information, and account preferences. This information is collected through registration forms, direct communication, and account setup processes and may include password hashes, account settings, and communication preferences. The source of this data is direct user input and account management systems. We process this information for account administration, service provision, communication management, and billing purposes, which enables us to provide personalized services, maintain security, and facilitate effective communication. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes professional background, industry expertise, consultation preferences, project history, and business objectives. This information is collected through profile completion forms, consultation sessions, and ongoing service interactions and may include business requirements, strategic goals, and project specifications. The source of this data is direct user input and service interaction records. We process this information for service customization, expertise matching, project planning, and relationship management, which enables us to deliver targeted consulting solutions, improve service quality, and maintain relevant communication. The legal basis for this processing is our legitimate interests in providing and improving our professional services.
You have the following rights regarding your personal data:
Right to Access: You have the right to access your personal data, which means you can request and receive a comprehensive copy of all personal information we hold about you. This includes the ability to verify data accuracy, review processing purposes, and confirm data categories in our possession. To exercise this right, you can submit a formal access request through our dedicated data protection contact channel or your account dashboard. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to confirm your identity.
Right to Rectification: You have the right to rectification, which means you can request corrections or updates to any inaccurate or incomplete personal data we hold about you. This includes the ability to update contact information, correct profile details, and modify account preferences. To exercise this right, you can access your account settings directly or submit a correction request through our support channels. We will process valid requests within 15 days and may require account verification, supporting documentation, and specific correction details to process your request.
Right to Erasure: You have the right to erasure of your personal data, also known as the right to be forgotten. This includes the ability to request deletion of your account, remove specific data categories, and withdraw processing consent. To exercise this right, you can submit an erasure request through our dedicated privacy portal or contact our data protection team directly. We will respond within 30 days and may require account password verification, written confirmation, and specific data identification to process your request.
Right to Restrict Processing: You have the right to restrict the processing of your personal data, which means you can limit how we use your information while still storing it. This includes the ability to pause marketing communications, limit data usage, and temporarily suspend processing activities. To exercise this right, you can adjust your privacy settings or submit a restriction request through our data protection channels. We will respond within 15 days and may require account authentication, restriction scope details, and processing activity identification to implement your request.
Right to Data Portability: You have the right to data portability, which means you can receive your personal data in a structured, commonly used format and transmit it to another service provider. This includes the ability to export your data, transfer information between platforms, and receive data copies. To exercise this right, you can use our data export tools or submit a portability request through our privacy center. We will respond within 30 days and may require two-factor authentication, format specifications, and destination details to facilitate the transfer.Data Processing and Security Measures
At iGem Consulting, we carefully process and protect various types of personal data to deliver our consulting services effectively and securely:
We process Service Data which includes consultation records, project documentation, strategic plans, and client assessments. This processing involves systematic analysis, secure storage, and controlled sharing with relevant team members, enabling us to deliver tailored consulting solutions. For example, in the context of business consulting, this includes performance metrics, organizational assessments, and strategic recommendations. The legal basis for this processing is contractual necessity and legitimate interests, specifically the need to provide professional consulting services and maintain accurate client records.
We process Technical Data which includes website usage patterns, device information, IP addresses, and system logs. This processing involves automated collection, analysis, and storage, enabling us to optimize our digital services and ensure security. For example, in the context of business consulting, this includes platform performance monitoring and user experience optimization. The legal basis for this processing is legitimate interests and legal obligations, specifically maintaining system security and preventing fraudulent activities.
We process Communication Data which includes email correspondence, meeting notes, consultation recordings, and client feedback. This processing involves secure storage, analysis, and authorized sharing, enabling us to maintain effective client relationships and service delivery. For example, in the context of business consulting, this includes project updates, strategy discussions, and implementation guidance. The legal basis for this processing is contractual necessity and legitimate interests, specifically maintaining clear communication records and ensuring service quality.
We process Transaction Data which includes service agreements, billing information, payment records, and financial documentation. This processing involves secure recording, verification, and regulated storage, enabling us to manage financial relationships and maintain compliance. For example, in the context of business consulting, this includes service fees, expense records, and payment histories. The legal basis for this processing is contractual necessity and legal obligations, specifically maintaining accurate financial records and complying with tax regulations.
We process Preference Data which includes service customization choices, communication preferences, and feedback responses. This processing involves systematic recording, analysis, and application, enabling us to personalize our services and improve client satisfaction. For example, in the context of business consulting, this includes preferred communication channels and consultation scheduling preferences. The legal basis for this processing is consent and legitimate interests, specifically providing personalized services and maintaining service quality.
Security Implementation
To protect your data, we implement comprehensive security measures:
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Data Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and Privacy Shield certifications. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by ISO 27001 standards, GDPR requirements, and CCPA guidelines, ensuring compliance with international data protection regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: 7 years after account closure to comply with business and legal requirements
Usage Data: 2 years to maintain service optimization and trend analysis
Transaction Records: 10 years to meet tax and audit requirements
Communication History: 5 years to maintain service continuity and reference
Technical Logs: 1 year for security monitoring and system optimization
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy and Management
Essential cookies serve fundamental functions for our website’s core operations. These cookies process authentication data, security tokens, and session information to maintain secure and stable site functionality. For example, in our consulting business context, these cookies ensure secure client portal access and protect sensitive business strategy documentation.
Functional cookies enhance your experience on igemconsulting.com by remembering your preferences and customizations. These cookies process user interface selections and regional settings to provide a tailored consulting experience. They enable personalized dashboard configurations and consulting resource accessibility based on your previous interactions.
Analytics cookies help us understand how visitors interact with our consulting services and content. These cookies collect anonymized data about page interactions, content engagement, and user journey patterns across our service offerings. This helps us optimize our business advisory content and improve service delivery based on actual usage patterns.
Performance cookies assess and optimize our website’s technical operation. They monitor loading times, server response rates, and system stability to ensure smooth delivery of our consulting resources. These cookies help us identify and resolve technical issues that might impact client access to our strategic planning tools and consultation platforms.
Cookie Management
You can control your cookie preferences through your browser settings at any time. Our website provides a cookie consent tool upon first visit, allowing granular control over non-essential cookies. You can adjust these preferences through our privacy settings panel or your account dashboard.
GDPR Compliance
For EU residents, we implement strict data protection measures including explicit consent mechanisms before processing personal data. We collect only necessary information for specific, declared purposes and maintain transparent processing practices. Data storage periods are limited to essential durations for service delivery.
CCPA Compliance
California residents are entitled to comprehensive rights regarding their personal information. This includes detailed access to collected data, the ability to request deletion of personal information, and the right to opt out of data sales. We ensure equal service quality regardless of privacy choices and maintain clear procedures for exercising these rights.
COPPA Compliance
We implement strict age verification procedures for users under 13, requiring parental consent before any data collection. Our systems enforce limited data collection protocols for young users and provide special protection measures. Parents maintain access rights to review and manage their child’s information.
Updates and Changes
We regularly review and update our privacy practices to maintain compliance with evolving regulations. Users receive notifications about significant policy changes, and we maintain detailed documentation of updates. When required, we obtain renewed consent for modified data processing activities.
Contact Information
For privacy-related inquiries:
Primary Contact: [email protected]
We respond to privacy concerns and data requests within 48 hours. Identity verification is required for data-related requests to ensure security.
This policy was created specifically for igemconsulting.com and covers all associated services within the business industry.